General conditions


Elohim Spa Largo do Rato N°3 1st Lisbon

1°  conditions Accès

Minors may access the space provided they are accompanied by their parents or legal guardians.
Access to people who are visibly intoxicated or with behavioral disorders, which could disturb other customers, is not allowed.
Access to animals is not allowed.
It is not allowed to bring food into the rooms.
As the Elohim Spa is a space for relaxation, it is not allowed to speak loudly with cell phones in the waiting room.
The use of a low tone of voice during the stay is strongly advised, so as not to disturb other customers in the venue and enjoy this experience in a peaceful way.
The company is not responsible for any injury or accident occurring in the space if the rules of use are not respected.
The company is not responsible for thefts that occur in space.
To do this, you must protect your assets.
You must use the shoe protectors provided for this purpose during the entire time you are inside the space.

2° Massage Information

If you book massages and are accompanied, we cannot guarantee that the massages will be simultaneous, unless the “couple” package is purchased in advance.
Massages are performed in a reserved space inside a room with windows for better oxygen circulation.
You must inform the massage therapist if you are allergic to any product, food or substance or if you have any limitations that could interfere with the massage.
We advise you to arrive 10 minutes before your reservation time. Once your appointment has started, it is not possible to recover the unused time.
If you have a reservation and do not show up within 30 minutes of the appointment, the reservation will be void and no refund will be made.

3° Reservations

We recommend that you make your reservation in advance through our booking email

The site does not allow reservations for appointments to start earlier than 24 hours.
To book an appointment within the next 24 hours, you must use our contato.telefónicos.

To guarantee reservations made on the website, by email, telephone or at reception, the
full amount must be paid by
48 hours before the date of use.
There is the possibility to reserve the space for private events.
Contact the Elohim Center for details and booking options.

4° Cancellation or modification of the reservation

Reservations can be canceled or modified up to a maximum of 48 hours before the scheduled date.
The reservation amount will be converted into a voucher to be used within 1 year.
In the case of group reservations from 6 people, the guarantee period, cancellation or modification of reservation will be 8 days before the scheduled date.

5° Refund Conditions

We do not refund purchases of services or vouchers purchased on the website. and on our website or at our facilities.
See 4° Cancellation or Modifications.

6° Voucher Offer

Gift Vouchers can be purchased on the website or at reception.
To use a Gift Voucher you must make a reservation on the website or contact the Elohim Center.
Each Gift Voucher is valid for one year from the day following the date of issue.
You can make cancellations or changes up to 48 hours before the date and time booked, otherwise the validity of the Gift Voucher or the amount deposited as a guarantee will be forfeited.
The Gift Voucher cannot be converted into cash. We will not refund the total or partial value of the Gift Vouchers, and the balance may only be used for services.
Vouchers are valid for 1 year.
If you do not cancel the appointment 48 hours in advance, the Voucher will be cancelled. You cannot use it more.

No Voucher will be accepted without complete information;

Buyer Name
Purchase date
Purchased installment

7° Covid-19

Elohim Spa fully follows all DGS recommendations for our sector of activity and we have added others that we believe to be relevant.